Achivements

Resume

Supported quality assurance for advertising campaigns, ensuring resources and company assets delivered measurable market impact.
Contributed to revenue growth of $500,000 by assisting with market selection, developing partnerships, and providing 1:1 team coaching.
Built and maintained relationships with national retailers, increasing market visibility and awareness by 30%.
Coordinated outreach events and supported junior team members, tracking results through data sheets and performance reports.
Conducted 140+ interviews, assisted with onboarding, and provided coaching that improved retention and team alignment with company values.
Developed workflow templates, training resources, and performance tools that strengthened underperforming systems.
Anticipated and supported executive needs by applying strong emotional awareness and organizational understanding.

Supported the Employee Relations team under the HR Director with compliance and analytics projects.
Tracked and reviewed 1,000+ corrective action cases to identify behavioral trends and recurring issues.
Completed task reports, conducted interviews with HR leads across hospitals, and analyzed compliance data for patterns.
Delivered recommendations that improved employee–management interactions and reduced errors.
Assisted SHRM Certification Director with SHRM-CP prep courses, ensuring accuracy in outgoing HR documentation.
Applied Excel (pivot tables, charts, functions) to build data-driven reports and visualizations.

Coordinated recruiting operations for the Northeast internship program with a team of 20+ interns.
Ensured daily objectives were met by providing coaching, support, and open communication for team concerns.
Rebuilt outreach and onboarding processes, including quality assurance steps that improved intern performance.
Guided HR intern development through training, promotions, and performance management.
Facilitated weekly team meetings, set objectives, and documented action plans to drive accountability.

Supported implementation of call center policies and performance standards across 70+ agents.
Analyzed agent performance data and provided individualized coaching to improve results.
Managed payroll processes, timesheets, and attendance while overseeing daily opening and closing procedures.
Conducted monthly employee reviews to strengthen accountability and professional development.
Provided mentorship to peers in similar roles to support skill growth and performance improvement.
Acted as site operations lead in the absence of the Program Center Manager, ensuring daily functions continued smoothly.
Partnered with leadership on process improvement initiatives that streamlined workflows.